This policy applies to Napaldi and aims to provide a clear understanding of our shipping procedures. Please read it carefully before placing an order.

Important Delivery Information

• Shipping Fees: Free standard shipping across France.

• Processing Time: 1 to 3 business days for quality inspection

• Estimated Delivery Time: 7 to 10 business days after processing

Shipping Details

We currently ship to France. All orders are sent via standard delivery, providing fast, secure, and fully insured shipping.

From order to delivery at your door, it generally takes between 8 and 13 business days.

Damaged or Incorrect Orders

We are sorry if you receive a damaged or incorrect item.

In this case, please take clear photos of the issue and contact us as soon as possible.

To report a problem, email us at contact@napaldi.com including:

• Your order number

• A description of the problem

• Photos of the damaged or incorrect item

We will quickly find a suitable solution.

Order Cancellation

Orders can be canceled within 8 hours of being placed. After this period, cancellation may no longer be possible. For any cancellation requests, please contact support as soon as possible.

Delivery Delays

During peak demand periods (e.g., holidays), delivery may be delayed.

If your order has not arrived three business days after the estimated time, please contact our customer service.

Order Processing & Cut-off Time

• Orders placed before 5:00 PM (GMT+2) on business days (Monday to Friday) will be processed the same day.

• Orders placed after the cut-off time, on weekends or holidays will be processed on the next business day.

Contact

If you have any questions regarding our shipping policy, please contact us:

Napaldi

Company Name: Premium

Company Registration Number: 98150206500015

Address: 24 rue de clichy, 75009 Paris

Phone: +33 7 56 90 88 34

Email: contact@napaldi.com

Opening Hours: Monday - Sunday: 9:00 AM - 7:00 PM (GMT+2)

Contact Us: Contact Page